The short answer
Yes. For ordinary phone calls, HighLevel's call transcription is a paid Voice Intelligence add-on at $0.024 per recorded minute, on top of the $0.0025 a minute recording fee, and it only works when call recording is on. Voice AI calls are transcribed by default, with summaries in the call logs. A finished transcript can also trigger a workflow.
Turning on transcription for phone calls
In the sub-account, open Settings, Phone System, the Voice tab and then Call Recording and Transcription, and tick Enable Call Transcription under Voice Intelligence. From then on every recorded inbound and outbound call is transcribed; older recordings are not processed retroactively. Transcripts sit in Conversations under each call, next to the playback controls, behind a View Transcript link. Because transcription depends on recording, switch recording on for the numbers first and consider a recording announcement: HighLevel notes that many US states legally require one, so confirm the rules for your states with an attorney.
What a transcribed call costs
Three charges stack on a recorded, transcribed LC Phone call: the call minutes, recording at $0.0025 a minute and transcription at $0.024 a minute. Stored recordings also cost $0.0005 per minute each month until deleted, and HighLevel lets you set older recordings to delete automatically. A 10-minute inbound call answered in the HighLevel app works out to about $0.12 for the call, $0.025 for recording and $0.24 for transcription, roughly $0.38 before storage. Transcription is the largest part of that bill, so switch it on only in sub-accounts where someone will read the text.
Voice AI transcripts, translation and automation
Voice AI agents produce transcripts and call summaries without extra setup, and both appear in the agent's call logs. If an agent speaks a language other than English, or uses the Multilingual English and Spanish option, the transcript and summary can be translated into a target language, so a Spanish call can be reviewed in English. The Transcript Generated workflow trigger fires when a transcript is ready for Voice AI, IVR or LC Phone calls and passes the text, duration, direction and timestamps into the workflow. India phone numbers do not support transcription yet.
More answers in HighLevel questions. For costs, see GoHighLevel pricing or run the cost calculator.
Sources
- How to enable call transcriptions for recorded calls (HighLevel help center)
- Phone System pricing and billing guide (recording, storage and transcription rates)
- Overview of phone number configuration options (call recording)
- Workflow trigger: Transcript Generated
- Voice AI translation service for call transcript and summary
- India phone numbers and voice calling