GoHighLevel call recording: settings, costs and consent

Turning recording on

Recording lives in each number's configuration under the phone system settings, alongside forwarding, timeouts and voicemail, so one sub-account can record its sales line and not its personal lines. The Play Call Recording Message option plays a short notice before recording starts, and that text-to-speech notice bills at $0.00084 per 100 characters. On March 17, 2025 HighLevel made the message mandatory: anyone editing a number's settings must enter at least one non-space character. Numbers already saved with a blank message kept working, but the next edit forces a message. Calls made from a verified caller ID can also be recorded, switched on separately.

Transcripts and what to do with them

Transcription only works on recorded calls and costs $0.024 per recorded minute on top of the recording fee. It applies to calls recorded after you switch it on; older recordings are not processed. Transcripts open from the call entry in Conversations with a View Transcript link under the player. The more useful part is automation. The Transcript Generated workflow trigger fires when a transcript is ready, filters by call type (Voice AI, IVR or normal calls), direction and duration, and passes the full transcript to later steps. A workflow can then summarize the call, tag the contact or create a follow-up task.

What recording costs at volume

Recording is cheap per call, but storage accumulates. A business recording 2,000 minutes a month pays $5 to record them and, if it transcribes them all, $48 for transcripts. Storage is charged every month for every minute kept: after a year, 24,000 stored minutes cost $12 a month and keep growing. None of that is large for one client, but an agency with 40 recording clients should decide how long recordings need to be kept and check the wallet line items each month. Recording only the lines that need it, such as the sales number, is the simplest way to keep the bill down.

Consent and sensitive calls

HighLevel's dialer article warns not to disable or change the recording announcement until you have confirmed your process meets all applicable consent and disclosure requirements. Recording rules vary by state, and some require every party on the call to agree, so the safe default is to announce every recorded call. For healthcare clients, recordings can contain protected health information; HighLevel sells HIPAA compliance as a $297 a month account-wide add-on that cannot be switched off once enabled. This is general information, so clients in regulated fields should check their obligations with a professional before recording.

Costs add up differently for every account. Put your numbers into the HighLevel cost calculator, or browse every HighLevel feature.

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