The short answer
An AI receptionist for title companies built on HighLevel Voice AI costs about $0.24 per answered call, or $48 a month for 200 calls averaging 3 minutes, phone line included. Roughly 30 of those calls (15%) would come outside office hours, which is where an AI answering service earns its keep. Emergencies, complaints and anything needing judgment should go to a person.
What the AI should handle
Route file status calls
Takes the property address, file number and caller's role, then transfers to the escrow officer during business hours or creates a same-day callback task.
Schedule closings
Books signings on the office or mobile closing calendar, confirms who will attend, and texts each party the address, the ID requirements and a wire fraud reminder.
Take new orders by phone
Collects the property address, sale price, parties, lender and target closing date from an agent and creates an order request for the processing team.
Warn callers about wire fraud
Tells anyone asking about wiring money that the company never sends or changes wire instructions by email, and transfers them to a person who verifies through a known number.
What to send to a person
- Giving or confirming wire instructions
- Payoff amounts and settlement figures
- Title defects, liens and curative work
- Disputes between parties at closing
HighLevel's voice agents can transfer a live call, create a task, or trigger a workflow that texts the owner. Set the handoff rules before the agent goes live.
Cost per call and per month
Assumptions for a typical title company: 200 calls a month answered by the AI, averaging 3 minutes. Phone minutes are billed per call and rounded up, so each call bills 3 phone minutes at $0.01165.
| Setup | AI cost | Phone line | Per month | Per call |
|---|---|---|---|---|
| Pay per use, Standard voice, GPT-4.1 Mini | $40.80 | $6.99 | $48 | $0.24 |
| Pay per use, ElevenLabs voice, GPT-4.1 Mini | $52.80 | $6.99 | $60 | $0.30 |
| Pay per use, speech-to-speech (OpenAI) | $120.00 | $6.99 | $127 | $0.63 |
| AI Employee Unlimited, $97 flat | $97.00 | $6.99 | $104 | $0.52 |
The breakdown of every Voice AI charge is in our Voice AI pricing guide. Agencies can price this as a monthly service with the calculator's Price a client tab, preloaded for a title company.
Compared with staff time
Those 200 calls take about 10 hours of talk time a month. At the US median receptionist wage of $18.27 an hour (May 2025, Bureau of Labor Statistics), that talk time alone is worth about $183, before hold time, breaks, benefits and the calls that come in after hours. An AI receptionist does not replace a good front desk; it catches the overflow and the evenings, and frees staff for the people in front of them.
Sample call
AI AGENTThank you for calling Cornerstone Title. I'm the office's virtual assistant. Are you a buyer, seller, agent or lender?
CALLERI'm the buyer on 52 Harbor View. I got an email with new wiring instructions and wanted to check.
AI AGENTThank you for calling first. Cornerstone Title never changes wire instructions by email, so please don't send money using that email. I'm transferring you to your escrow officer now so she can confirm the details with you directly.
CALLEROkay, thank you.
AI AGENTIf the call doesn't connect, she'll call you back within the hour at the number on your file. Please don't reply to that email in the meantime.
CALLERGot it.
Prompt tips
- Tip 1Put a hard rule at the top of the prompt: the AI never states account numbers, routing numbers or payoff figures, even to agents it recognizes.
- Tip 2List each escrow officer with the agents and lenders they usually work with, so status calls reach the right person on the first try.
- Tip 3Ask the AI to confirm the property address and the caller's role before anything else, since agents, lenders and parties are entitled to different information.
Rules to watch
Wire fraud warnings. The FBI's IC3 warned in June 2023 that business email compromise scams against real estate transactions were rising again, with criminals using compromised email to change payment instructions. Never let the AI or an automated message give wire instructions, and put a standing warning in every closing message telling parties to verify by phone at a known number.
RESPA and gifts to referral sources. RESPA Section 8, carried out through Regulation X, bars giving or accepting anything of value for referrals of settlement business, while normal promotional and educational activities not tied to referrals are allowed. Have counsel review agent marketing campaigns, events and giveaways before they launch.
General information, not legal advice.
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Questions
How much does an AI receptionist cost for a title company?
Can an AI receptionist handle title file status calls?
Should the AI give wire instructions?
Can the AI schedule closings and mobile signings?
Can the AI take new title orders from agents?
Sources
- FBI IC3 public service announcement on business email compromise (June 2023)
- CFPB Regulation X, 1024.14: Prohibition against kickbacks and unearned fees
- HighLevel AI voice agents overview (help center)
- HighLevel AI product pricing (help center)
- HighLevel pricing
- HighLevel AI product pricing (help center)
- AI Voice Agents overview
- HighLevel Phone System pricing and billing guide
- BLS Occupational Outlook: Receptionists (May 2025 pay)